Shipping policy
Shipping Policy
We currently ship within the United States and select international destinations.
Processing Time
Orders are processed within 3-5 business days after payment is received. Processing times may vary during product launches, holidays, or high-volume periods.
Shipping Time
Once shipped, delivery times vary by destination and carrier:
- United States: typically 3–7 business days
- International: delivery times vary by country and customs processing
Shipping times are estimates and are not guaranteed.
Shipping Rates
Shipping rates are calculated at checkout based on your location and selected shipping method.
Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Customs, Duties & Taxes (International Orders)
International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
Delays
Solis New York is not responsible for shipping delays caused by carriers, customs clearance, weather, or events outside our control.
Lost or Stolen Packages
Once an order has been marked as delivered by the carrier, Solis New York is not responsible for lost or stolen packages. If you believe your package is lost, please contact the carrier directly.
Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
For any shipping-related questions, please contact us at info@solisnewyork.com.